Important Notice
Please read these Terms of Use carefully. These Terms contain provisions that affect your legal rights, including a binding arbitration clause and class action waiver (where permitted by law) in Section 19, limitations of liability in Section 16, and a disclaimer of warranties in Section 15. By accessing or using the ChronaPilot service, you agree to be bound by these Terms.
1. Agreement to These Terms
These Terms of Use ("Terms") form a legally binding agreement between you ("you," "your," or "User") and ChronaPilot ("ChronaPilot," "we," "us," or "our") governing your access to and use of the ChronaPilot voice-first calendar artificial intelligence service, including the Chrona AI assistant, the website at https://www.chronapilot.com, and our mobile, desktop, and watch applications (collectively, the "Service").
By creating an account, accessing, downloading, installing, or using the Service, you confirm that you have read, understood, and agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, you may not use the Service.
If you are using the Service on behalf of a company, organization, or other legal entity (such as under a Studio plan), you represent and warrant that you have the authority to bind that entity to these Terms, and "you" and "your" refer to that entity.
2. Eligibility
To use the Service, you must:
- Be at least sixteen (16) years of age, or the age of digital consent in your jurisdiction, whichever is higher;
- Have the legal capacity to enter into a binding contract;
- Not be barred from receiving the Service under the laws of Canada, your country of residence, or any jurisdiction in which we operate; and
- Not be on any government list of restricted or sanctioned parties.
If you are a minor in your jurisdiction (typically under 18), you may use the Service only with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.
3. Your Account
3.1 Account Creation
To access most features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep that information up to date.
3.2 Account Security
You are responsible for safeguarding your password, biometric authentication, and any device used to access your account. You agree to:
- Maintain the confidentiality of your account credentials;
- Not share your account with anyone else;
- Use multi-factor authentication where offered;
- Promptly notify us at hello@chronapilot.com of any actual or suspected unauthorized access.
You are responsible for all activity that occurs under your account, except where caused by our negligence or breach of these Terms.
3.3 Single Sign-On
You may sign in using third-party identity providers (such as Apple, Google, or Microsoft). Your use of those services is governed by their respective terms. Loss of access to a connected identity provider may affect your ability to access ChronaPilot.
4. The Service
4.1 Description
ChronaPilot is a voice-first calendar AI service that lets you talk with Chrona AI, our AI assistant, to manage your time across connected calendar and productivity tools. Features may include voice command processing, multi-calendar synchronization, focus sessions, leave-now alerts, weekly insights, and team coordination tools.
4.2 Service Tiers
- Free: Voice plus one connected calendar, daily morning brief, leave-now alerts, mobile only, at no cost.
- Pilot ($9 / month): Unlimited connected calendars, focus sessions, weekly insights, and access on voice, desktop, and watch.
- Studio ($24 / month per seat): Everything in Pilot, shared rhythms and team focus, administrative tools including SCIM provisioning and audit logs, and priority routing.
Pricing is shown in U.S. dollars unless otherwise indicated. Local taxes may apply. We may introduce, modify, or discontinue tiers from time to time, with reasonable notice for material changes affecting paying subscribers.
4.3 Updates and Changes
The Service evolves continuously. We may add, modify, or remove features, integrations, or supported platforms. We will not materially reduce the core functionality of a paid subscription during a paid term without offering a prorated refund for the unused portion.
4.4 Beta and Early-Access Features
From time to time we may offer beta, preview, or early-access features ("Beta Features"), including invite-only desktop applications. Beta Features are provided "as is", may not function reliably, and may be modified or removed at any time. Use of Beta Features is at your discretion and risk.
5. License to Use the Service
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal or internal business purposes. This license does not grant you any ownership interest in the Service.
6. Acceptable Use
You agree not to, and not to attempt to, do any of the following:
- Violate any applicable law, regulation, or third-party rights;
- Use the Service to harass, abuse, harm, defraud, deceive, or impersonate any person or entity;
- Upload, transmit, or store malware, ransomware, viruses, or other malicious code;
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, except to the extent permitted by applicable law;
- Probe, scan, test the vulnerability of, or breach the security of any ChronaPilot system without prior written authorization;
- Interfere with or disrupt the Service, our servers, or our networks, including denial-of-service attacks;
- Use bots, scrapers, or other automated means to access the Service, except for documented APIs we provide;
- Resell, sublicense, lease, or otherwise commercially exploit the Service, except as expressly authorized;
- Train artificial intelligence or machine learning models using outputs of the Service;
- Use the Service to send unsolicited bulk communications (spam) or for any unlawful marketing;
- Circumvent or disable any usage limits, security features, or rate limits;
- Use the Service in any manner that could damage, disable, overburden, or impair it or interfere with any other party's use.
7. Voice Interactions and AI Outputs
7.1 How Chrona AI Works
Chrona AI processes your voice commands using a combination of on-device speech recognition (by default), cloud-based speech processing (when you opt in or when on-device processing is unavailable), and large language model providers operating under enterprise no-training agreements.
7.2 Suggestions, Not Commands
Chrona AI offers suggestions for how to organize your calendar. Significant actions — such as moving meetings with attendees, sending invitations, or making material changes to your day — are presented for your review. You are responsible for confirming actions before they are executed and for any consequences of confirming an action.
7.3 Accuracy
AI-generated content can be inaccurate, incomplete, or unexpected. While we work continually to improve Chrona AI's reliability, you should not rely on the Service as the sole source of truth for time-critical, legal, financial, medical, or safety-critical decisions. Always verify important information.
7.4 Voice Recordings
By using voice features, you authorize ChronaPilot to capture, process, and (where applicable) transmit voice input as described in our Privacy Policy. You confirm that you have all necessary rights and consents to use voice features in your environment, including obtaining consent from other parties where required by law.
7.5 No AI Training on Your Data
We do not use your voice transcripts, calendar content, or contacts to train general-purpose AI models.
Anonymized usage telemetry, where you have opted in, helps us improve the Service. You may withdraw this opt-in at any time.
8. Data Hosting and Security
ChronaPilot is hosted on Microsoft Azure in the Canada Central region, with secondary disaster-recovery infrastructure in Canada East.
We use industry-standard security controls including TLS 1.3 in transit, AES-256 at rest, role-based access control, multi-factor authentication for internal access, audit logging, and regular third-party security testing.
Microsoft Azure maintains certifications including ISO/IEC 27001, 27017, 27018, 27701; SOC 1, 2, and 3 (Type II); PCI DSS Level 1; and CSA STAR. Detailed information about our data practices is set out in our Privacy Policy and Data Processing Addendum.
9. Third-Party Services and Integrations
The Service connects to third-party calendar, productivity, and communication services that you authorize, including Google Calendar, Apple iCloud, Microsoft Outlook, Microsoft 365, Notion Calendar, Slack, and Linear. Your use of those services is governed by their own terms and privacy policies.
You are responsible for ensuring that your use of ChronaPilot in conjunction with third-party services complies with the terms of those services. We are not responsible for the availability, content, accuracy, or security of any third-party service. If a third-party service changes its terms or APIs, we may need to modify or remove the integration.
10. Your Content
10.1 Definition
"User Content" means voice inputs, transcripts, calendar events you create through the Service, configurations, custom rules, feedback, and any other content you submit to the Service.
10.2 Ownership
You retain all rights in your User Content. We do not claim ownership of your calendar data, your voice content, or anything you create using the Service.
10.3 License You Grant
To operate the Service for you, you grant us a limited, worldwide, royalty-free, non-exclusive license to host, process, transmit, display, reproduce, and create technical derivatives of your User Content solely for the purpose of providing, securing, and improving the Service for you. This license is automatically revoked when you delete the relevant content or close your account, except for backups in our normal retention cycle and as required by law.
10.4 Feedback
If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback to improve our products and services, without obligation to you. We will not publicly attribute feedback to you without your consent.
10.5 Your Responsibilities
You represent and warrant that:
- You have all rights necessary to submit your User Content and grant the licenses above;
- Your User Content does not violate any applicable law or third-party right;
- You have all required consents from individuals whose information is included in your User Content (for example, attendees on calendar events).
11. Our Intellectual Property
The Service, including all software, designs, text, graphics, logos, audio, the "ChronaPilot" and "Chrona AI" names and marks, and all related intellectual property, is owned by ChronaPilot or its licensors and is protected by copyright, trademark, trade secret, and other intellectual property laws.
Except for the limited license granted in Section 5, no rights are granted to you under these Terms. You may not use our trademarks, logos, or trade names without our prior written consent.
12. Subscriptions, Billing, and Cancellation
12.1 Subscription Terms
Paid plans (Pilot and Studio) are offered on a recurring monthly or annual subscription basis. By subscribing, you authorize us, or our payment processor, to charge your payment method on each renewal date until you cancel.
12.2 Trials
We may offer free trials. Unless you cancel before the trial ends, your subscription will automatically convert to a paid plan and your payment method will be charged.
12.3 Price Changes
We may change subscription prices. We will provide at least thirty (30) days' advance notice of any price increase to existing subscribers, and the new price will take effect on your next renewal.
12.4 Cancellation
You may cancel your subscription at any time from within the app or, for purchases made through the Apple App Store or Google Play, through your account in the relevant app store. Cancellation takes effect at the end of your current paid term; you will not be charged again unless you re-subscribe.
12.5 Refunds
Except where required by applicable law, all fees are non-refundable. We may, at our discretion, issue refunds in cases of extended Service failure or as required by consumer protection law.
12.6 Failed Payments
If a payment fails, we may suspend your access to paid features until the issue is resolved. We may downgrade your account to the Free tier or close it after a reasonable grace period of failed payment attempts.
12.7 Taxes
Listed prices are exclusive of taxes unless otherwise stated. You are responsible for all applicable taxes (including VAT, GST/HST, and sales tax). Where required by law, we will collect and remit applicable taxes.
13. Studio Team Plans
If you subscribe to a Studio team plan, the entity that purchases the subscription (the "Customer") is responsible for designating administrators, managing seats, and ensuring that all team members comply with these Terms. Administrators may have visibility into account, billing, and aggregate usage information — but not into the content of individual conversations or private calendar events.
If your access is provisioned through a Studio plan, the Customer's policies may apply in addition to these Terms. The Customer may suspend or remove your access at any time.
14. Privacy
Our collection, use, and disclosure of personal information is described in our Privacy Policy. By using the Service, you acknowledge and agree to that Privacy Policy. The Privacy Policy is incorporated by reference into these Terms.
15. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
We do not warrant that the Service will be uninterrupted, error-free, secure from unauthorized access, free from viruses or other harmful components, or that defects will be corrected. We do not warrant that the Service will meet your specific requirements or expectations, or that AI-generated outputs will be accurate, complete, or reliable.
Some jurisdictions do not allow the exclusion of certain warranties; the exclusions in this section apply only to the extent permitted by your local law. Where consumer protection law grants you statutory rights that cannot be waived, those rights remain in effect.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
(a) ChronaPilot, our affiliates, and our officers, directors, employees, agents, suppliers, and licensors will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, business opportunity, goodwill, or other intangible losses, arising out of or relating to the Service, even if we have been advised of the possibility of such damages.
(b) Our total cumulative liability arising out of or relating to these Terms or the Service will not exceed the greater of (i) the amount you paid to ChronaPilot for the Service in the twelve (12) months preceding the event giving rise to the claim, or (ii) one hundred Canadian dollars (CAD $100).
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages; the limitations in this section apply only to the extent permitted by your local law.
17. Indemnification
You agree to defend, indemnify, and hold harmless ChronaPilot, our affiliates, and our officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
- Your use or misuse of the Service;
- Your User Content;
- Your violation of these Terms;
- Your violation of applicable law or any third-party right.
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense.
18. Suspension and Termination
18.1 By You
You may stop using the Service at any time. You may cancel a paid subscription as described in Section 12 and you may delete your account from within the app or by emailing hello@chronapilot.com.
18.2 By Us
We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe that:
- You have violated these Terms or our policies;
- Your use of the Service poses a security or legal risk to us, our users, or third parties;
- Continued provision of the Service to you is not commercially viable;
- We are required to do so by law.
18.3 Effect of Termination
On termination, your right to access the Service ends. We will delete your account data within thirty (30) days, except as needed to comply with legal obligations or to resolve disputes. Provisions that by their nature should survive termination (including Sections 10.4, 11, 15, 16, 17, 19, and 20) will survive.
19. Governing Law and Dispute Resolution
19.1 Governing Law
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Province of British Columbia, Canada, and the federal laws of Canada applicable therein, without regard to conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
19.2 Informal Resolution
Before filing any formal claim, you agree to attempt to resolve the dispute informally by contacting us at hello@chronapilot.com. We will attempt to resolve the dispute in good faith within sixty (60) days.
19.3 Arbitration
If we cannot resolve the dispute informally, except as set out below, any dispute, controversy, or claim arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered under the rules of the ADR Institute of Canada, with the seat of arbitration in Vancouver, British Columbia. The language of arbitration will be English. Each party will bear its own costs of arbitration unless the arbitrator orders otherwise.
19.4 Exceptions to Arbitration
Either party may bring a claim in small claims court for matters within that court's jurisdiction, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or confidential information.
19.5 Class Action Waiver
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY AGREES TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
If this class action waiver is found unenforceable in your jurisdiction, the arbitration provision in Section 19.3 will also be unenforceable as to that dispute, and the dispute will be resolved in the courts of British Columbia.
19.6 Consumer Rights
If you are a consumer in the European Economic Area, the United Kingdom, Quebec, or another jurisdiction whose consumer protection laws grant you the right to bring claims in your local courts under your local law, nothing in this Section 19 limits those rights.
20. General Provisions
20.1 Entire Agreement
These Terms, together with the Privacy Policy and any plan-specific terms (such as the Studio Subscription Agreement or Data Processing Addendum), constitute the entire agreement between you and ChronaPilot regarding the Service and supersede all prior agreements on the subject.
20.2 Changes to These Terms
We may modify these Terms from time to time. We will provide reasonable advance notice of material changes through the Service, by email, or by other reasonable means. Your continued use of the Service after the effective date of the revised Terms constitutes acceptance. If you do not agree, you must stop using the Service.
20.3 Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified only to the extent necessary to make it enforceable while preserving the parties' intent.
20.4 No Waiver
Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
20.5 Assignment
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all our assets, on notice to you.
20.6 Notices
We may provide notices through in-app messages, email to the address on file, or posting on the website. You may provide notices to us at hello@chronapilot.com.
20.7 Force Majeure
We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, government action, labor disputes, internet or telecommunications failures, third-party service outages, or pandemics.
20.8 Relationship of the Parties
Nothing in these Terms creates a partnership, joint venture, employment, agency, or fiduciary relationship between you and ChronaPilot.
20.9 Export Compliance
You agree to comply with all applicable export and re-export control laws, including those of Canada, the United States, the European Union, and the United Kingdom. You represent that you are not located in a country subject to a comprehensive embargo and are not on any list of restricted parties.
20.10 Apple App Store and Google Play Terms
If you downloaded the Service through the Apple App Store, you acknowledge that these Terms are between you and ChronaPilot, not Apple, and that Apple is a third-party beneficiary entitled to enforce these Terms against you. If through Google Play, similar provisions apply with respect to Google.
20.11 Language
These Terms have been drafted in English. Any translations are for convenience only; the English version controls in case of conflict, except where local law requires otherwise (for example, in Quebec, where a French version of consumer-facing terms is provided on request).
21. Contact Us
Questions about these Terms? Contact us:
ChronaPilot
Email: hello@chronapilot.com
Mailing Address: 550 Burrard St, Suite 2900, Vancouver, BC V6C 0B3, Canada